Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you interact with our Site, including:

• Contact information: name, email address, phone number
• Account information: username, password
• Order details: billing and shipping addresses, products ordered, payment transaction details
• Customer support information: messages you send through contact forms or email
• Marketing preferences you choose to share with us

We may also collect certain information automatically as you browse, such as your IP address, browser type, device information, and cookies/usage data.

2. How We Use Your Information

We use the information we collect for purposes that include:

• Processing and fulfilling your orders
• Communicating with you about your purchases, account, and updates
• Providing customer support
• Personalising your shopping experience
• Sending marketing communications if you have opted in
• Analysing trends and improving our Site and services

We only use personal data where we have a legitimate basis, such as fulfilling a contract, complying with legal obligations, or with your consent.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, track usage, and compile analytics information. Cookies help us remember your preferences and tailor your experience. You can control cookie settings via your browser, though disabling cookies may affect Site functionality.

4. Third-Party Services

To operate our business and provide the Site, we share information with trusted third parties that help provide services such as:

• Payment processing
• Shipping and fulfillment
• Customer support systems
• Analytics and advertising tools

These third parties are required to protect your information consistent with this Privacy Policy and applicable law. We do not sell your personal information to unrelated third parties.

5. Data Protection and Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. This includes secure encryption methods (e.g., SSL) for data transmitted through our Site.

Although we strive to protect your data, no method of transmission over the internet is completely secure. Your use of the Site indicates your understanding of this limitation.

6. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access or correct your personal information
• Request deletion of your data
• Withdraw consent to marketing communications
• Object to or restrict certain processing

To exercise your rights or ask questions about your data, please contact us at the details below.

7. Transfer of Information

If you access our Site from outside South Africa, your data may be transferred to and processed in countries with different data protection laws. Where required, we will take steps to ensure adequate protections for your personal information.

8. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without consent from a parent or guardian.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The “Last updated” date at the top reflects when the policy was last revised. Please revisit this page for any changes.

10. Contact Us

If you have questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact:

AstraVita (Pty) Ltd (trading as ImmuVita 26inONE)
5 Niblick Way, Somerset West, South Africa
Email: hello@immuvita.co.za
WhatsApp: 063 769 0059