Refund & Returns Policy

Last updated: 23 February 2026

At ImmuVita 26inONE, we take pride in the quality of our products and want you to feel confident in your purchase. This Refund & Returns Policy explains how returns, exchanges, and refunds are handled when you shop with us.

If you have any questions, our team is always happy to assist.

Returns Eligibility

Due to the nature of wellness and health-related products, we are only able to accept returns under certain conditions.

You may be eligible for a return or refund if:

  • The product you received is damaged, defective, or incorrect
  • The item is unused, unopened, and in its original packaging
  • You notify us within 7 days of receiving your order

For health and safety reasons, we cannot accept returns on products that have been opened, used, or tampered with.

How to Request a Return

To request a return or report an issue, please contact us with the following information:

  • Your order number
  • A brief description of the issue
  • Supporting photos where applicable

Email: hello@immuvita.co.za

Our team will review your request and guide you through the next steps.

Refunds

Once your return has been approved and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be processed to your original payment method
  • Processing times may vary depending on your payment provider
  • Please allow a few business days for the refund to reflect in your account

Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

If you received the wrong product or a damaged item, we may offer an exchange instead of a refund, subject to availability. Exchanges are handled on a case-by-case basis to ensure the fastest resolution.

Cancellations

Orders can only be cancelled before dispatch. Once an order has been shipped, it will be subject to the returns process outlined above.

If you need to cancel an order, please contact us as soon as possible after placing it.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products
  • Products returned without prior approval
  • Items damaged due to misuse or improper handling
  • Clearance or promotional items (unless faulty)

Consumer Rights

This policy is designed to comply with the South African Consumer Protection Act. Nothing in this policy is intended to limit or exclude your statutory rights.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact:

ImmuVita 26inONE
AstraVita (Pty) Ltd
5 Niblick Way, Somerset West, South Africa
Email: hello@immuvita.co.za
WhatsApp: 063 769 0059